Agent Terms

Before you can list and manage properties on TheVHomes, you must complete a two-step approval process:

• Personal identity verification using your National Identification Number (NIN)
• A business application, including CAC registration details, office address, and a valid means of identification

Approval is granted only once both steps have been reviewed and confirmed by our team.

• Respond to customer inquiries and booking requests promptly
• Honor confirmed viewing and booking commitments, or cancel with reasonable notice
• Keep listings accurate and up to date, including availability and pricing
• Conduct yourself professionally in all communication with customers and TheVHomes staff

TheVHomes does not charge a fee to publish a listing. Our role is to facilitate viewings and bookings between you and prospective customers. Viewing fee splits are configured per listing, and any applicable service fees are disclosed transparently before a customer confirms a booking.

To maintain a high-quality experience for customers, agent accounts are evaluated against performance standards including response time to inquiries, booking completion rate, and customer complaint rate. Consistently poor performance may reduce a listing's visibility in search results and affect your agent reputation score.

Agents are expected to act honestly and in good faith at all times. Grounds for suspension or termination include publishing fraudulent listings, repeated no-shows, harassment of customers, or attempts to bypass TheVHomes' booking and payment systems. Where a dispute arises between an agent and a customer, both parties may request that our admin team review the matter and issue a resolution.

For questions about your agent account, contact thevhomes@gmail.com or +234 806 246 3468.