Help Center
Everything you need to know about searching, verifying, booking, and transacting safely on TheVHomes.
Getting Started
Learn how to search for properties, filter by location and budget, and explore 3D tours before booking a viewing.
Read the FAQ →Identity Verification
Every buyer, tenant, and agent verifies their identity with a valid NIN through our VerifyMe integration before transacting.
Verify your identity →Booking a Viewing
Schedule a physical or live-video viewing directly with a verified agent, and track the status from your dashboard.
View your bookings →Payments & Refunds
Understand how viewing fees and payments are processed securely via Paystack and Flutterwave, and when refunds apply.
Read the refund policy →Becoming an Agent
Complete personal identity verification, then submit a business application to be issued your official TVH-AGT number.
Apply as an agent →Property Listings
See how listings are reviewed and verified before going live, and what's expected of agents who publish them.
Read the listing policy →