Refund Policy

You are eligible for a full refund of a viewing fee when:

• The agent cancels the scheduled viewing
• The agent fails to show up at the agreed date and time
• The property is found to be materially misrepresented or unavailable upon arrival

Refund requests for viewing fees must be submitted within 7 days of the scheduled viewing date via the "My Viewings" section of your dashboard.

Booking or reservation fees paid to secure a property (for purchase or long-term rental) are refundable only where the agent or property owner is unable to honor the reservation, or where a listing is withdrawn after a reservation fee has been paid. Refunds are reviewed on a case-by-case basis by our admin team.

Shortlet bookings follow the cancellation window displayed at the time of booking on each listing. Cancellations made within the eligible window receive a full or partial refund depending on the property's stated policy; cancellations made after the window has closed, or no-shows, are not refundable.

Approved refunds are returned to your original payment method via Paystack or Flutterwave and typically take 5 to 10 business days to reflect, depending on your bank or card issuer.

• Customer no-shows for a confirmed viewing appointment
• Change of mind after a viewing has been successfully completed
• Bookings canceled outside the eligible cancellation window

To request a refund, go to "My Viewings" or "My Bookings" in your dashboard and select the relevant transaction, or email thevhomes@gmail.com with your booking reference. If you disagree with the outcome of a refund decision, you may escalate the matter for review by our admin team, who will assess the case and issue a final determination.